(no subject)
Feb. 5th, 2003 10:02 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
saint_monkeyrambling
i've got nothing to say really, but i'm going to say it anyhow. because i have "prior experience" in call center, the training folks pressured me into getting onthe phones right away (skipping the "listening" and "keyboarding" stages of call center training,) and i went straight to taking calls while a "shadower" (ie: random customer service rep) listened over my shoulder. my shadow was a pregnant lady, and i only mention it because she used her state as an excuse for what happened next. my second call is a little old lady whose pin is pulled over some checks that she should have been overnighted. i'm trying to "verify" her identity, and she's been through the call center like, seven times... and is about to go postal. but my shadow won't let me cool her off, and keeps pressuring me to ask her for her social, and not letting me hear her out, so that she can calm down and i can get to business (the shadow is worried about her "numbers" which i am clearly messing up by handling calls in a human fashion.) anyhow, i ignore my shadow and start listening to the customer's issue, and she (my shadow) snatches the headphones off my head in midsentence and then comes online saying "that guy is a trainee and he don't know nuthin, i'm his supervisor, and i will take care of you..." and she proceeds to tick the lady off, then put her on hold for ten minutes while she calls various places, and then comes back online with the customer and blames the delay on me. after the call finishes, she blames it on her temper swings because of her pregnancy, so i can't get ticked at her and report her to her supe without seeming like a misogynist.
god it feels so much better to vent that. the best part? i get to go sit with this person for another three hours today. (and i didn't think it possible to make the prospect of a phone shift seem even worse.) i need to get another fricken job, folks.
in other rambling...
i'm anxious to see the president's evidence against iraq (i imagine it is surveilance of iraqi troops moving weapons or weapon production materials prior to the arrival of inspectors, that or some old "keystone cops" silent film footage altered to look like surveilance video... Powell: "You can see this iraqi general, here dressed as a policeman, moving this biohazard refining chamber, here disguised as a ladder, into a biochemical transport vehicle, here disguised as a paddywagon." i'm not trying to imply that the bush-ites would act without evidence, (they probably have reams of incriminating materials) but they aren't forthcoming with ANYTHING, which makes me suspect anything they DO release as fabricated. PLUS, they are so paranoid, i wouldn't put it past them to release false evidence on the grounds of protecting the evidence they do have.) anyhow, that is coming up at 10:30. i'm glad they are letting the humanitarian (powell) release the evidence, he can at least talk to the public without speaking as if to a naughty child. powell really is a good choice in other regards. powell has done a great job of standing up to the hard liners in the white house without coming off as a complete tool of the left, as a general he can appeal to the reluctant hawks on the republican side (who i expect to get behind the president if the evidence is at all credible) and the centrist democrats, who will see him as a fellow centrist, "convinced" by the clarity of the case.
i've got nothing to say really, but i'm going to say it anyhow. because i have "prior experience" in call center, the training folks pressured me into getting onthe phones right away (skipping the "listening" and "keyboarding" stages of call center training,) and i went straight to taking calls while a "shadower" (ie: random customer service rep) listened over my shoulder. my shadow was a pregnant lady, and i only mention it because she used her state as an excuse for what happened next. my second call is a little old lady whose pin is pulled over some checks that she should have been overnighted. i'm trying to "verify" her identity, and she's been through the call center like, seven times... and is about to go postal. but my shadow won't let me cool her off, and keeps pressuring me to ask her for her social, and not letting me hear her out, so that she can calm down and i can get to business (the shadow is worried about her "numbers" which i am clearly messing up by handling calls in a human fashion.) anyhow, i ignore my shadow and start listening to the customer's issue, and she (my shadow) snatches the headphones off my head in midsentence and then comes online saying "that guy is a trainee and he don't know nuthin, i'm his supervisor, and i will take care of you..." and she proceeds to tick the lady off, then put her on hold for ten minutes while she calls various places, and then comes back online with the customer and blames the delay on me. after the call finishes, she blames it on her temper swings because of her pregnancy, so i can't get ticked at her and report her to her supe without seeming like a misogynist.
god it feels so much better to vent that. the best part? i get to go sit with this person for another three hours today. (and i didn't think it possible to make the prospect of a phone shift seem even worse.) i need to get another fricken job, folks.
in other rambling...
i'm anxious to see the president's evidence against iraq (i imagine it is surveilance of iraqi troops moving weapons or weapon production materials prior to the arrival of inspectors, that or some old "keystone cops" silent film footage altered to look like surveilance video... Powell: "You can see this iraqi general, here dressed as a policeman, moving this biohazard refining chamber, here disguised as a ladder, into a biochemical transport vehicle, here disguised as a paddywagon." i'm not trying to imply that the bush-ites would act without evidence, (they probably have reams of incriminating materials) but they aren't forthcoming with ANYTHING, which makes me suspect anything they DO release as fabricated. PLUS, they are so paranoid, i wouldn't put it past them to release false evidence on the grounds of protecting the evidence they do have.) anyhow, that is coming up at 10:30. i'm glad they are letting the humanitarian (powell) release the evidence, he can at least talk to the public without speaking as if to a naughty child. powell really is a good choice in other regards. powell has done a great job of standing up to the hard liners in the white house without coming off as a complete tool of the left, as a general he can appeal to the reluctant hawks on the republican side (who i expect to get behind the president if the evidence is at all credible) and the centrist democrats, who will see him as a fellow centrist, "convinced" by the clarity of the case.
