gripe (sorry.)

[saint_monkey]

the place where i work has no testbox for mac related issues, and the programmers, who got their degrees from crackerjack boxes, refuse to even consider coding for the mac, often they say "it is the user's fault for using a MAC." so any customer service/tech issue about the site comes to me ... presumably i'm mac expert because i own a mac and i know about the holy trinity for pre os X related issues. (Trash the Prefs, Rebuild the Desktop, Zap Parameter RAM) ... Since there is no Mac at work to try and duplicate problems, i've had to resort to doing this type of thing at home. I don't know why i'm expected to be the one to go and resolve HTML/Javascript/Active X issues with Macs and the site, when i don't get consulted or paid to concerning the code to begin with, and I really don't have the degrees or know how to futz about with that stuff.... but the techs have made it clear that they will do NOTHING without a solution spoon fed to them, and the customer contacts are getting bounced to me, because if someone says "Mac" then it's my issue. since i've finally resolved thier trouble (has to do with bad javascripting.... wrong form of the Submit method of a form control... i even know how they can make the control work without changing the control (the control is looking at an "Optional" field like it is a "Required" one, but only on Mac OS9.2 and below) and it took three hours of my own time, examining html and javascript source, and testing the site under various conditions on the mac, i'm thinking about going and submitting a bill before i tell them how they can fix the trouble.

but my workplace can hardly be blamed, they are just following the example set by the industry, especially Uncle Bill and Microsoft. (who just announced that they will no longer develop future versions of Internet Explorer for the Mac.)