Entry tags:
(no subject)
caller: so HOW many digits is my passcode?
me: it can be from 4 to 10
caller: JESUS! i wish you internet people would get UNIFORM.
me: it can be from 4 to 10
caller: JESUS! i wish you internet people would get UNIFORM.
Entry tags:
(no subject)
me: thanks, and could you please let me know one of your account numbers?
customer: ummmm, 7?
me: no, i mean your COMPLETE account number.
customer: oh! 765432(etc)
customer: ummmm, 7?
me: no, i mean your COMPLETE account number.
customer: oh! 765432(etc)
Entry tags:
subtext
"hello, service "X", how may i help you?"
(translation: how do i get you to go away as quickly as possible?)
"um yes, maybe you can...i'm not sure if i'm calling the right place, but.."
(translation: i have a minor crisis that i'd like to blow way out of proportion)
"i'll do my best...may i have your account /order/personal identifier?"
(i'll do only enough to get you off my phone as soon as possible)
"thanks! it's 'long series of random alpha numeric characters' "
(I'm just going to call back nine times about the same issue within the next hour anyhow, because i am unsatisfied with your resolution.)
"ah i see, the order/problem/service, is clearly completed/resolved/impossible to resolve/which should have been evident/could not be determined without significant effort/easily."
(this is the ninetieth time i have relayed this information today,)
"ah, i see, thank you."
(i do not understand and am preparing to call again, in hopes that your illogical and patently un customer driven system can be better deciphered by a different customer service drone with less of an attitude.)
"thanks for using service "X" and have a nice day!"
(you are incompetent)
"you too!"
(you too!)
(translation: how do i get you to go away as quickly as possible?)
"um yes, maybe you can...i'm not sure if i'm calling the right place, but.."
(translation: i have a minor crisis that i'd like to blow way out of proportion)
"i'll do my best...may i have your account /order/personal identifier?"
(i'll do only enough to get you off my phone as soon as possible)
"thanks! it's 'long series of random alpha numeric characters' "
(I'm just going to call back nine times about the same issue within the next hour anyhow, because i am unsatisfied with your resolution.)
"ah i see, the order/problem/service, is clearly completed/resolved/impossible to resolve/which should have been evident/could not be determined without significant effort/easily."
(this is the ninetieth time i have relayed this information today,)
"ah, i see, thank you."
(i do not understand and am preparing to call again, in hopes that your illogical and patently un customer driven system can be better deciphered by a different customer service drone with less of an attitude.)
"thanks for using service "X" and have a nice day!"
(you are incompetent)
"you too!"
(you too!)